Client: Citizen Housing
Location: West Midlands
Value: Client Confidential
MadigangGill were instructed primarily to provide out of hours security for the building and its residents and to be a direct and visible point of contact for customers, staff, visitors, contractors etc. Our service has developed and we are now also a point of contact for residents who may require support in an emergency or crisis and consult with emergency services where appropriate.
Citizen has grown into one of the largest social housing businesses in the West Midlands and exists to create places where people are proud to live and work. One of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
We were awarded the concierge services at 107 Whitecross Road, Hereford. Head of Housing Support, Elizabeth Carroll felt “we believed that MadiganGill Security demonstrated that they completely understand what Citizen are about and what we want to deliver to our tenants”.
This alignment is centred around a ‘Resident First’ culture, which is demonstrated by these principles:
We will continue to develop our service offering to support Citizen customers and communities. This will be achieved through: