Shopping centre in Hastings

Hours 45 hours per week

Pay £14.00 to £14.50 per hour

Reports to Site Managamnet

Role purpose

Lead the day to day security operation within a busy shopping centre in Hastings. Supervise the security team, organise staff schedules and respond to incidents while providing a professional, welcoming service to shoppers, retailers and the client.

Team supervision and scheduling

• Prepare and maintain security rotas, ensuring agreed staffing levels and suitable cover for shifts, breaks, annual leave and absence.
• Allocate duties and patrol areas, monitor attendance and timekeeping, and escalate staffing shortages promptly.
• Deliver shift briefings and thorough handovers so officers understand priorities, risks and outstanding incidents.
• Coach officers, support site inductions and identify training needs. Monitor uniform, conduct and service standards.
• Maintain accurate attendance and hours records for management review and payroll processing.

Security operations and incidents

• Supervise patrols, access control, opening and closing checks, and the use of security equipment in line with site assignment instructions.
• Take the lead during security incidents, including theft, antisocial behaviour, conflict, missing persons and suspicious activity.
• Assess risks, direct officers and use calm communication and de-escalation to protect shoppers, retailers and colleagues.
• Coordinate with the control room, centre management and emergency services as required, following site escalation procedures.
• Ensure incident reports, logs and handovers are accurate and completed promptly; preserve relevant evidence through approved procedures.

Client and retailer liaison

• Act as a professional point of contact for the client, centre management, shop managers and retail staff.
• Maintain regular contact with shops to understand security concerns, share relevant updates and follow up incidents.
• Handle complaints and service queries professionally, escalating concerns and keeping the appropriate people informed.
• Attend operational meetings when required and provide updates on incidents, staffing, performance and improvement actions.
• Support a visible, approachable security presence and deliver courteous assistance to shoppers and visitors.

Safety and operational standards

• Support emergency responses and evacuations in line with site procedures, training and assigned responsibilities.
• Identify and report hazards, security weaknesses, damaged equipment and maintenance issues, following up outstanding actions.
• Complete checks of radios, body cameras and other issued equipment, and ensure faults are reported.
• Handle CCTV footage, incident records and personal information securely in line with company and site procedures.

Essential requirements

• Valid SIA Door Supervisor licence and valid SIA CCTV Public Space Surveillance licence. Both licences are mandatory.
• Previous security experience within a shopping centre, retail or another busy public-facing environment.
• Experience supervising staff and organising rotas, shift cover or duty schedules.
• Confidence managing incidents, making sound decisions and remaining calm under pressure.
• Strong communication and customer service skills, with the ability to build effective client and retailer relationships.
• Good written reporting and administration skills, including using email, spreadsheets and scheduling systems.
• Ability to work the agreed centre rota, including weekends and bank holidays where scheduled.

Desirable experience

• Previous shopping centre security supervision and experience working with CCTV systems.
• Current first aid and fire marshal training, and experience supporting emergency responses.

The postholder will also carry out reasonable duties consistent with the role, their training and competence.