Job Description - Shopping Centre Security Officer

Contract Type: Zero-hours contract
Working Hours: Flexible shifts covering weekdays, weekends and occasional nights
Reporting To: Security Supervisor / Shopping Centre Management

Role Purpose

To provide a professional, visible and reassuring security presence throughout the shopping centre, protecting customers, retailers, employees and property while delivering excellent customer service.

Key Responsibilities

• Conduct internal and external patrols of the shopping centre, car parks, service corridors and surrounding areas.
• Monitor entrances, exits and restricted areas.
• Respond promptly to incidents, emergencies and requests for assistance.
• Assist retailers with shoplifting, antisocial behaviour and other security incidents.
• Maintain regular radio communication with the control room and supervisors.
• Support fire evacuations and other emergency procedures.
• Identify and report security, maintenance, fire-safety and health and safety concerns.
• Provide directions and assistance to customers and visitors.
• Complete accurate incident reports, patrol records and daily logs.
• Manage lost property in accordance with site procedures.
• Assist the police and emergency services when required.
• Follow all assignment instructions, company policies and shopping-centre procedures.

Working Arrangements

This is a zero-hours position, with no guaranteed minimum number of hours. Shifts will be offered according to operational requirements and may include:

• Weekday shifts
• Regular weekend work
• Bank holidays
• Occasional night shifts
• Short-notice sickness and holiday cover

Applicants must be flexible and able to work a mixture of shift patterns when required.

Essential Requirements

• Valid SIA Door Supervisor.
• Previous security or customer-service experience.
• Good verbal and written communication skills.
• Ability to remain calm and professional under pressure.
• Strong observation and incident-management skills.
• Ability to complete clear and accurate reports.
• Reliable, punctual and able to work independently or as part of a team.
• Physically capable of completing regular foot patrols.

Desirable Requirements

• Previous shopping-centre or retail-security experience.
• Valid SIA CCTV licence.
• First Aid at Work qualification.
• Fire marshal training.
• Experience dealing with shoplifting and antisocial behaviour.

Uniform and Professional Standards

The officer must:

• Wear the complete approved uniform and any required PPE.
• Maintain a clean, smart and professional appearance.
• Display their SIA licence while on duty.
• Remain vigilant, approachable and proactive.
• Treat customers, retailers, colleagues and visitors with respect.
• Avoid personal mobile-phone use while on duty, except during authorised breaks or emergencies.
• Maintain confidentiality and comply with data-protection requirements.

This job description is not exhaustive. The post holder may be asked to undertake other reasonable duties that support the safe and effective operation of the shopping centre