Control Room Controller - Monday to Friday Days

Location: Farringdon, London
Hours: Monday to Friday, 07:00-19:00
Position: Control Room Controller

MadiganGill is looking for an experienced and organised Control Room Controller to join our team in Farringdon.

The successful candidate will take the lead on daily scheduling and support the smooth delivery of security services across multiple client sites.

Key responsibilities

• Take ownership of daily and forward scheduling across the security portfolio.
• Arrange cover for sickness, absence, holidays and short-notice requirements.
• Respond to client requests for additional security officers.
• Contact available officers and suppliers to confirm cover.
• Ensure all deployed officers are suitably trained, vetted and licensed for the role.
• Maintain accurate schedules within Guardhouse.
• Check that officers are correctly clocked in and investigate attendance issues.
• Escalate pay, staffing, performance and operational queries to the relevant Contract Manager.
• Communicate deployment changes clearly to officers, site teams and management.
• Maintain accurate handover notes for the incoming controller.
• Monitor the control room telephone and email inbox.
• Support incident escalation and ensure relevant managers are informed promptly.
• Record and communicate officer lateness, non-attendance and welfare concerns.
• Check that site instructions and assignment requirements are available to deployed officers.
• Support timesheet checks and identify any obvious scheduling or hours discrepancies.
• Maintain professional communication with clients, officers, suppliers and management.
• Assist with management reports and other control room administration.
• Ensure all actions and decisions are recorded clearly for audit purposes.

Person specification

The ideal candidate will:

• Have previous control room, scheduling or security operations experience.
• Be confident using workforce-management and scheduling systems.
• Have strong organisational and problem-solving skills.
• Be able to manage competing priorities in a fast-paced environment.
• Communicate confidently by telephone and email.
• Be reliable, calm and professional.
• Have good attention to detail.
• Be comfortable escalating concerns and challenging incomplete information.
• Have a good understanding of security operations and SIA requirements.
• Be competent in Microsoft Outlook, Excel and general office systems.

Experience using Guardhouse would be advantageous.

What we offer

• A permanent Monday-to-Friday day position.
• A central Farringdon location.
• Training and ongoing management support.
• The opportunity to play a key role within a growing security and facilities-management operation.