Your contract will benefit from a robust account management structure to support the service delivery and ensure exceptional standards are achieved via a technology-driven performance measurement and monitoring programme.

This will begin from contract award, throughout the mobilisation process and contract lifetime. This structure includes effective support across all levels with local day-to-day management, senior operational management with director-level input, combined with operational support from our 24/7 Communication Centre.

Our commitment to robust communication ensures that our services precisely align with your specific requirements so you can benefit from our extensive experience. By seamlessly integrating innovative technology with exceptional service delivery, our fully trained team operate with utmost efficiency, minimising disruption to your operations.

Your central function support:

  • Administration
  • Training and development – Highfields training facility Human Resources
  • Finance and legal
  • IT support
  • Statutory compliance
  • Internal recruitment division
  • Mobile supervision


It is essential that our services promote a caring, welcoming environment that is also safe and secure for everyone. Training is a major factor in achieving this along with our extensive management input and recruiting the right people, with the right life skills to complement the service.

To achieve this, the initial training has four main benefits:

  1. We actively encourage our team to understand what their tasks are and how they are completed.
  2. Our training is designed to allow staff to progress within their role, ultimately increasing job satisfaction and creating a stable working environment.
  3. It instils confidence, know-how and compliance.
  4. We empower our colleagues, giving them a platform to make service recommendations and innovations.

We ensure that our officers have a total understanding of their own tasks and site specific documentation i.e. Assignment Instructions, Risk Assessments and SLAs.

Every employee receives a staff handbook, which contains but is not limited to; company information, health, safety and environmental issues, along with a summary of all policies, rights, and obligations.

Real-Time Contract Monitoring

We use a next-generation cloud-based mobile workforce solution. This allows us to access a comprehensive variety of industry-leading features, that fundamentally improve the way our services are delivered and managed.

We can design the system and tailor reporting functionality and frequency completely in line with your specific requirements to give control and flexibility, and an open and transparent audit trail of all activity.

Some of the capabilities include:

  • GPS Patrolling system
  • Incident reporting
  • Time and attendance monitoring
  • Lone worker and wellbeing check calls
  • Photographic and audio recording to append to incidents and enhance auditability
  • Panic button feature
  • All reporting is updated in real-time
  • Personalised workforce portal with access to all contract specific requirements and documents

We also include business critical reports and forms, essential for improving and ensuring efficient management information (MI) including:

  • Health & Safety – Incidents, accidents and near misses
  • Service performance – Contract KPIs and SLAs
  • Shift coverage
  • Mobile patrols
  • Training and licensing compliance
  • Social and environmental (CSR)
  • Innovation and technology
  • Stakeholder relationships
  • Financial performance
  • Specification
  • Scope of works
  • GDPR compliance

To find out about how we process your data, please read our privacy policy.


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